For venue teams
For teams who see their place here
If you run a café, a restaurant, a bar, a counter or a stall and your place appears on Menuvero, this page is the one written for you.
It sets out three things: how to correct an entry that has fallen out of step with what you serve, how to identify yourself as the team behind a place already on record, and how to ask for a place that is not here yet.
What we keep to is plain description. Your menu is shown as you published it, your details as they were recorded, and nothing else is layered on top. We do not write praise into an entry, we do not invent a story about your room, and we do not award your kitchen a mark of our own. When a place carries a public rating from elsewhere, that figure is passed through as it stands and labelled as somebody else's.
Which means the only thing standing between your current menu and the version shown here is information - and you are the ones who have it.
The people at the pass know what is current. A page made earlier does not.
Before you write
Who should ask for changes and what to focus on
Anyone directly involved in running the venue is the best person to send an update - an owner, a manager, a head chef, whoever holds the current card.
That is a preference, not a gate. A clear, factual correction from somebody else can be considered too: a supplier who knows an address changed, a former member of staff, a diner who noticed the menu on the door reads nothing like the one shown here. What decides whether a note is useful is how concrete and checkable it is, not who typed it.
The changes that help most
- An updated menu, or a link to where the current one is published
- Prices that have moved since the version shown here
- Dishes added to the card, or dishes taken off it
- A corrected address, or a change to how you can be reached
- A type descriptor that files your place under the wrong sort of venue
There is one kind of request we cannot act on. Where a public rating and its vote count appear on an entry, those are figures published elsewhere and carried through untouched. We cannot adjust them, weight them or remove a score because it reads unfairly, because the moment we started editing other people's numbers they would stop being other people's numbers. A dispute about a score belongs with the platform that published it.
The same goes for opinions in either direction. We have nothing to add to an entry that says a place is excellent, and nothing to take away from one that says otherwise, because no entry here says either thing to begin with.
Already on record
Claiming a place already on record
If your venue is already here, you can tell us you are the people responsible for its information.
That is all claiming means in this context. Write once, say who you are and which entry you are speaking for, and later messages about that place arrive already understood as coming from the venue rather than from a passer-by.
The entry as it appears
The venue name exactly as Menuvero has it, spelling and all, so there is no doubt which record you mean.
The correct public name
What the place is actually called now, if the two have drifted apart.
A link we can look at
Your own website, or whichever public channel you treat as the main one.
Your role
A short line - owner, manager, chef, whoever keeps the menu - is enough.
What claiming is not
It does not open an account, hand over a control panel, or create a formal ownership record. There is no dashboard behind this page and no login waiting for you. It is a note that stays on file so the next message you send is read in the right light.
A card is rewritten in the room long before anything online catches up.
Not here yet
Requesting a new place to be added
If your venue has no entry at all, you can ask for one. Keep the request to real, operating places that serve food or drink.
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Check that it is a working venue
Open now, serving now, with a menu somebody could order from. Not a concept, not a launch that is still weeks off, and not a page held for a name.
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Give us the basics
The venue name, what kind of place it is, and the street address as you would write it on a card in the window.
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Point at the menu
A link to the current menu if one is published anywhere, plus a link to your main public site or profile so the details can be read against something.
What sending it does and does not do
Sending those details starts a request. It is not a booking, a queue position or an undertaking that an entry will appear - not by a date, and not at all. Menuvero does not promise to list every venue that writes, and saying otherwise here would be the first dishonest sentence on the site.
After it arrives
How update requests are treated
Messages are read. Where a change plainly brings the published record closer to what is public and current, it is made.
Between one service and the next, the card can change. The record only moves when somebody says so.
That is the whole rule, and it is deliberately a small one. A correction is applied when it makes the entry a better account of what the venue has set out. It is not applied because a request arrived, or because the sender was persuasive, or because an entry would read more warmly with the change in it.
There is no fixed response time, and no message on this page will pretend there is. Some requests are answered by the record itself and go through quickly. Some sit, because what is being asked for cannot be squared with anything public - a menu that exists only on paper in the room, a name change nothing else reflects yet. Some lead to no visible change at all, and if your entry looks the same a while after you wrote, that is a possible outcome rather than a fault at your end.
None of this is a workflow with stages behind it. It is one static set of pages and a published address, and describing it as anything more would be inventing a process to look reassuring.
For anything you send later, the same thing helps every time: keep it to concrete, checkable detail. A menu, an address, a descriptor, a price that moved. Those are the parts of an entry that can actually be brought into line.